An Indiana E-ZPass dispute lets drivers challenge a toll charge or violation notice they believe is wrong. The Indiana Toll Road runs 157 miles across Northern Indiana and is managed by ITR Concession Company LLC (ITRCC). When errors happen with transponders, license plates, or billing, drivers can file a dispute within 30 days of the transaction.
Most disputes get resolved in 2 to 4 weeks when the right documents are submitted. The process covers duplicate charges, system errors, transponder malfunctions, and fraudulent notices. Acting fast keeps your account in good standing and stops extra fees.
What Counts as a Valid Indiana E-ZPass Dispute
A dispute is valid when a toll charge or violation notice is wrong. The Indiana Toll Road accepts disputes for specific reasons listed in their policy. Reviewing your account history before filing saves time and improves your chances of a successful outcome.
The 30-day deadline starts on the day the transaction posts to your account. Missing this window often results in automatic denial. Mark your calendar when you notice any charge that looks off.
Reasons Drivers File a Dispute
- Transponder malfunction: The EZPass device failed to read at the toll plaza even when the account had funds.
- Wrong vehicle details: Your license plate or vehicle information is outdated in your E-ZPass account.
- Duplicate charges: You were charged twice for the same trip through both EZ Pass and Toll-by-Plate.
- Unrecognized trips: A toll was charged for a trip you did not make.
- Billing errors: The amount charged does not match the actual toll rate.
- Scam notices: Fake text or email messages claim you owe unpaid tolls.
How to Check Your Account Before Filing
Logging into your EZ-Pass account at the official Indiana Toll Road portal lets you see all transactions. Compare posted charges with your travel records. Look at the date, time, toll plaza, and amount for each entry.
Confirm your account has enough funds and your vehicle details are current. A violation notice may come from a missed payment, not a system error. Check your bank statements for auto-replenishment charges to verify funds were available.
What to Review in a Violation Notice
- The date and time of the alleged violation
- The toll plaza where it occurred
- The license plate number listed
- The violation code (unpaid toll, invalid transponder, etc.)
- The notice number for reference
If any of these details do not match your records, the notice is a candidate for dispute. For example, a notice for a toll plaza in Elkhart County when you were in Indianapolis shows a clear error.
Documents You Need to File an Indiana E-ZPass Dispute
Strong documentation speeds up the review process. ITRCC reviews each dispute based on the evidence you provide. Missing documents often lead to delays or denials.
- E-ZPass account statement: Print or download the page showing the disputed charge.
- Violation notice: Keep the original mail with the notice number and details.
- Payment proof: Bank statements or receipts showing the toll was paid.
- Vehicle records: Registration, license plate, and vehicle details matching your account.
- Travel records: Gas receipts, GPS logs, or work schedules proving your location.
- Transponder photos: Images showing proper placement on the windshield.
How to File an Indiana E-ZPass Dispute
Filing a dispute requires a clear approach. Follow these steps to file your case correctly.
Step 1: Gather Your Documents
Collect every document listed above before contacting ITRCC. Make digital copies for online submissions. Keep originals in case you need to mail anything or visit a service center.
Step 2: Choose Your Contact Method
ITRCC offers three ways to start a dispute. Pick the method that fits your situation best.
- Phone: Call (574) 675-4010. Lines are open Monday through Thursday from 8:00 a.m. to 6:00 p.m. EST and Friday from 9:00 a.m. to 5:00 p.m. EST.
- Online form: Submit your dispute through the Contact Us page at the ITRCC official website. Upload your documents as PDF or image files.
- Walk-in: Visit the Customer Service Center at 52551 Indiana State Route 933, South Bend, IN 46637. Hours are 9:00 a.m. to 2:00 p.m. EST, Monday through Friday. The office closes from 2:00 to 2:30 p.m. daily.
Step 3: State Your Case Clearly
Use simple language when explaining the issue. Example: “I received a violation notice for August 10, 2026, at the Angola Toll Plaza. My transponder was active and my account had funds. I am requesting a review.”
Step 4: Submit Your Dispute
Send all documents together. Online submissions accept multiple files. Phone calls require you to reference document numbers. Walk-in visits let you hand over copies in person.
Step 5: Track Your Dispute
Most disputes receive a response within 2 to 4 weeks. Watch your email and E-ZPass account for updates. You may get a request for more information. Reply quickly to avoid delays.
Step 6: Pay Any Valid Charges
If part of your dispute is denied, pay the remaining balance to stop extra fees. Use the Indiana Toll Road website or your EZPass account for payment. Unpaid balances can lead to account suspension or collections.
Step 7: Request a Hearing
For disputes denied without resolution, an administrative hearing is available. Contact ITRCC customer service for details on the hearing process. This step is for complex cases that need further review.
Problems with Indiana E-ZPass Disputes
Several issues can slow down or hurt your dispute. Knowing these problems helps you avoid them.
Missing the 30-Day Deadline
ITRCC rejects disputes filed after 30 days from the transaction date. Set a reminder to check your account every two weeks. Catching errors early gives you time to respond.
Incomplete Documents
Missing or unclear documents cause delays. Double-check that your violation notice number, statement, and payment proof are all readable. Submit high-quality scans or photos.
Transponder Problems
A poorly placed or broken transponder causes missed tolls. Mount the device 1 to 2 inches below the top edge of the windshield. Avoid placing it near metallic tint or wipers that block the signal.
Scam Messages
Fake text and email messages claim you owe unpaid tolls. The Indiana Toll Road does not request payment through text or email. Report scams at indianatollroad.org and delete the message without clicking links.
System Errors
Occasionally, toll plaza equipment misreads license plates. If you have proof of your actual location, submit it with your dispute. GPS data or time-stamped photos help confirm your case.
How to Avoid Future Indiana E-ZPass Disputes
Prevention saves time and keeps your account clean. Follow these habits to reduce errors.
- Check your account weekly: Login to review transactions at the official site.
- Update vehicle details fast: Add new license plates or vehicles within 24 hours.
- Mount your transponder correctly: Follow ITRCC placement guidelines for accurate reads.
- Enable auto-replenishment: Keep your balance funded with automatic payments.
- Save travel records: Keep receipts and GPS logs for at least 60 days.
- Report scams: Forward suspicious messages to ITRCC through the official site.
ITRCC Customer Service Details
Contact the ITR Concession Company for questions or dispute filings.
- Website: indianatollroad.org
- Phone: (574) 675-4010
- Address: 52551 Indiana State Route 933, South Bend, IN 46637
- Service Center Hours: Monday-Friday, 9:00 a.m. to 2:00 p.m. EST (closed 2:00-2:30 p.m. daily)
- Phone Hours: Monday-Thursday, 8:00 a.m. to 6:00 p.m. EST; Friday, 9:00 a.m. to 5:00 p.m. EST
Visit the South Bend office for in-person help. Bring your notice number, account details, and any supporting documents.
Frequently Asked Questions About Indiana E-ZPass Disputes
These answers cover the most common questions drivers ask about Indiana E-ZPass disputes. Each response gives clear facts about the process and what to expect. The FAQ section addresses phone numbers, deadlines, refund policies, and walk-in service options for drivers handling a toll dispute in Indiana.
How long do I have to file an Indiana E-ZPass dispute?
You have 30 days from the date the transaction posts to your EZ-Pass account. Filing after this window leads to automatic denial. Check your account within two weeks of any toll road trip to catch errors early.
Can I dispute a toll by plate charge in Indiana?
Yes. Toll-by-Plate charges follow the same dispute rules as EZPass charges. Submit your dispute through the ITRCC website or by phone. Include the license plate number, date, and toll plaza from the notice.
What happens if my dispute is denied?
You will receive an email or letter explaining the reason. You can pay the balance to stop extra fees. You may also request an administrative hearing for a second review of your case.
How long does ITRCC take to review a dispute?
Most disputes are reviewed within 2 to 4 weeks. Complex cases may take longer. Track your dispute status through your EZ Pass account or by calling customer service.
Will I get a refund if my dispute is approved?
Yes. Approved disputes remove the charge from your account. If you already paid the toll, ITRCC issues a refund to your original payment method. Refunds process within 30 days of approval.
What is the phone number for Indiana E-ZPass customer service?
Call (574) 675-4010 to reach ITRCC customer service. Phone lines are open Monday through Thursday from 8:00 a.m. to 6:00 p.m. EST and Friday from 9:00 a.m. to 5:00 p.m. EST.
Can I file a dispute at the South Bend walk-in center?
Yes. The customer service center at 52551 Indiana State Route 933, South Bend, IN 46637 accepts walk-in disputes. Hours are 9:00 a.m. to 2:00 p.m. EST, Monday through Friday. The office closes daily from 2:00 to 2:30 p.m.